Effective Date: July 28, 2026

At Baglix, customer satisfaction is at the heart of everything we do. If your handbag purchase does not meet your expectations, we provide a smooth, fair, and simple return and refund process.

1. 30-Day Return Window

We operate a 30-day return policy. You have 30 calendar days from the day your shipment arrives at your delivery address to submit a return request.

To qualify for a valid return:

  • The handbag must remain in original, unused condition, free from signs of wear or damage.

  • The item must be returned in its original packaging, including all attached tags, dust bags, or supplementary items.

  • You must present valid proof of purchase (such as your online order receipt or order number).

2. Initiating a Return

  1. Contact our customer care team at support@baglix.shop or connect with us via Live Chat to initiate your request.

  2. Upon approval, our team will supply you with full return instructions and the designated warehouse destination address.

  3. Securely pack your handbag and hand it over to your preferred trackable shipping service.

Please note: Items returned to us without prior authorization will not be eligible for processing.

3. 3-Day Refund Processing Window

Following the arrival and physical inspection of your returned handbag at our facility:

  • We will issue an email notification confirming that your parcel has been received.

  • Upon passing quality verification, your refund will be processed within our standard 3-day refund processing timeframe.

  • Refunds are credited back directly to your original payment account via PayPal or Stripe. Actual posting times may vary slightly depending on your credit card issuer or banking provider.

4. Items Received Damaged or Incorrect

We advise inspecting your package immediately upon delivery. If your handbag arrives defective, damaged during transit, or if you receive the wrong item:

  • Reach out to us right away at support@baglix.shop or call +14137334602.

  • Share clear photos or video footage of the defect or issue so our support team can arrange an immediate replacement or full refund.

5. Order Cancellation Guidelines

Should you decide to cancel your order after placing it, please contact us immediately. If your item has not yet entered our warehouse processing workflow, we will cancel the order and issue a complete refund right away. If the package has already been prepped or dispatched, it must be handled through our standard 30-day return process upon arrival.

6. Need Assistance?

Our support team is always available to assist you with any questions regarding returns, exchanges, or refund tracking.

Customer Support Availability: Live Chat & Email are 24/7 Active

Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM